When does voting commence?
Voting opens on 7th June 2021
and closes on 6th September 2021
. Between 7th June and 15th August
customers can vote for any firm they choose. On 16th August we’ll create a list of finalists in each category (based on the voting to date), and customers will continue to vote for these finalists until voting closes on the 6th September
How are winners decided?
Our awards are customer driven so the only people that influence who wins are UK customers. In general, the highest-rated firm in each product category that meets the threshold for each category will win one of our product specific awards. All firms are also eligible for our top level awards. Note: The ‘Best Newcomer’ award will only be awarded to firms that launched on or after 1/1/2016.
What is the voting process?
Customers vote by leaving feedback for a product on the Smart Money People website. That's it! From landing on the page, to submitting their vote, it should take two minutes or less.
How much does it cost to enter?
There is no entry cost.
When are the winners announced?
Winners will be announced on 23rd September from 3pm on our twitter account @creditAwards
What categories are available?
4 top level awards
Firm of the Year
Innovation of the Year
Treating Customers Fairly Champion
Customer Service Champion
9 firm specific awards
Best Car Finance Provider
Best Loan Provider (lending >£2.5k)
Best Loan Provider (lending <£2.5k)
Best Retail Finance Provider
Best Consumer Credit Broker
Best Financial Support Provider
Best Credit Union (North)
Best Credit Union (South)
Best Credit Building Product Provider
2 partner specific awards
Technology Partner of the Year
Credit Information Partner of the Year